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Santa Clara is easily accessible, but not possible to visit when guests are around. We kindly ask that you contact our team to find out if the houses are available before trying to visit any of them. Are all houses child-friendly? Cabanas no Rio can accommodate a maximum of 2 people, so it is not possible to have a crib or an extra bed for children.

Selection of Our Rooms

In the other houses, we welcome all babies and children, although we would like to remind you that Santa Clara is shared with other guests. Both the swimming pools at Casa no Tempo and Casas na Areia have no protective barrier or surveillance. Do you have disability accessible rooms? None of the rooms were originally designed to accommodate guests with any type of disability, but fortunately, the design of the homes allows everyone to easily access and enjoy most of them.

All the houses have only one floor - except for Santa Clara that has an elevator- and all the bathrooms and showers are primarily open plan. Due to its size and space distribution, Cabanas no Rio can be challenging for guests with physical disabilities. Do I need a car to go to the houses? Yes, we strongly advise renting a car to reach all the houses, except Santa Clara Due to the properties remote locations, it is the best way to get there and move around, because taxis are not as easily accessible as in the city. What is included in the price? Breakfast is included in the cost of each house as well as daily cleaning.

In the case of Santa Clara , we offer transfer from and to the airport. Please check the individual properties for more specific information. Do you accommodate special breakfast requests? Unlike traditional hotels, breakfast is composed of a sharing menu that has been carefully thought out and prepared fresh every day.

Things to Do

Please inform our team in advance if you have any food restriction or allergies, so we can adjust our menu to your needs. Do you have wi-fi service in the house? The houses are equipped with basic Wi-Fi service that you can use free of charge.

Please keep in mind streaming videos and large downloads is not possible. Do you have television? In the Silent Living houses we value time spent together. That is why we decided not to install televisions and encourage people to spend more time exploring the houses and surroundings. Do you accept animals? We do not accept animals in any of our houses.

Are there any services we must pay extra for? Extra Services may be charged, but you will be informed of this beforehand. Please confirm with our team the possibilities and prices. Can I have outside guests or host a party? The usage of the houses is limited to the number of guests specified in the booking conditions, other people from the outside are not allowed in the properties. If a guest, during their stay, would like to invite anyone from outside, please ask us first about the possibility to discuss all further details and avoid any disappointment or miscommunication.

Please be aware additional guests are subject to extra charges. Is smoking allowed? Smoking is only permitted outside the houses with exclusive use of an ashtray. Otherwise, there is a substantial risk of creating a fire, specially at Casa no Tempo, Cabanas no Rio and Casas na Areia. What is the easiest way to contact a team member? All contacts are available on our website. If the phone line is not available due to out of office hours, for example, feel free to leave us an e-mail in the designated e-mail addresses on the website.

We do not have a hour reception; thus, it may take us a little while to answer you, but we will get back to you as soon as possible. Bookings are made exclusively online, so you just must follow the steps shown on our website. Is there a minimum night stay? Yes, there is. You can find our booking policy here. To make reservations any shorter than our booking requirements, please send your request to booking silentliving.

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Do I need to pay a damage deposit for any potential damage to the houses? Can we pay upon arrival? The full payment is made only at the time of booking. We want to avoid payment procedures during your stay. How do I know that my payment is secure? We use Stripe as our payment gateway. Stripe is certified at the highest industry standards and has obtained regulatory licenses around the world.

You can find more information on the booking form.

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Can I change the details on my invoice once it has been issued? Once the invoice is issued it is not possible to change the details- please make sure you provide the right information before the payment is made because the invoices are generated automatically. What is the Cancellation and Refund Policy? To check our Cancellation and Refund Policy, click here. Why do you need the passport data at the time of reservation? To provide a more casual and relaxing check-in at the time of arrival to the hotel, we prefer to ask for all necessary bureaucratic items at the time of reservation.

In every house, a member of our team will be there to welcome you and introduce you to the house. For this reason, and since we are not a hour hotel, it is very important for us to know what time you will arrive, so please inform our team in advance to ensure someone will be there. Check-out time is at 12pm, and check-in time is at 4pm. Late check-outs and early check-ins are subject to availability. Please contact our team to confirm this. Does Santa Clara have Air Conditioning? We have a floor heating system that warms up the suites and the house during the colder months. Unfortunately, during the construction we were not allowed to change the building facade by installing air conditioning units, so we lack the cooling system.

A Stunningly Located Guest House in Scotland within an Exclusive Lochside Setting

Even so, the natural ventilation and thick walls prevent the heat from coming in. There is a sofa bed in every Santa Clara Suite - therefore, can 4 adults stay in one room? The Suite Santa Clara can host a maximum of 3 adult guests, or 2 adults and 2 children under the age of What is the breakfast schedule? Breakfast is between 7 am and 12 pm.

If you would like breakfast prepared outside these times, please let our team know in advance. Is there room service available? We view every meal as a moment of sharing, and so it is very important for us that guests sit together at the same table, and share their meals just like at home. Moreover, our team is very small and room service will only be available if the guest is able to come downstairs. Is there a bar or a restaurant inside Santa Clara? Ceia is our in-house restaurant. Test your knowledge of words related to the season of longer days and vacations.

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